TeleClock™ 1800 Enterprise Series

Telephone IVR Time Clock and Employee Self-Service

TeleClock 1800 Enterprise is the perfect solution for an organisation which doesn’t want the problems of managing the TeleClock hardware and telephone infrastructure.  The 1800 service is our hosted service which allows your organisation to utilise our secure telephony infrastructure and pay monthly on a per call basis.

	Employees can clock in and out from their work site or their client's home - ideal for remotely located community care and building services employees.
	Employees can enter allowance details, such as kilometres traveled and overnight stay, or care episodes, for each client or job worked.
	Employees can listen to a Message of the Day voice message.
	Employees can listen to and respond to recorded voice emssages frm their department managers or supervisors.
	Caller ID information provides validation that each employee is calling from an authorised telephone, plus can restrict numbers employees can call from.

TeleClock 1800 Enterprise Series offers

• A hosted Interactive Voice Response (IVR) system designed to turn any touch-tone telephone into a sophisticated workforce tracking system - ideal for organisations with employees who travel or work remotely.
• A secure collection of employee starting and finishing work times, including any client costing information and employee allowances.
• An Employee Self-Service System.

TeleClock 1800 Enterprise Series offers

• A feature-rich alternative to all manual and electronic time clocks.
• A simple, accessible and reliable tool for employees to use a touch-tone phone to record their attendance, transfer between cost centres, listen to roster times or hours worked, enquire on payroll information, listen to company messages, and listen and reply to voice messages from managers or supervisors.
• A resource which can release your Payroll, Rostering, and Human Resource staff from the repetitive unproductive task of answering the same queries from employees, because these calls are now answered by a call to the TeleClock self-service system.

TeleClock 1800 Enterprise Series delivers

• A fast setup time.
• A zero cost of ownership (organisations pay a per call fee for employees to access the TeleClock system) and the 1800 calling network ensures that your clients and employees incur no call costs.

TeleClock 1800 Enterprise Series provides, offers, and delivers

• ALL these essential advantages to your organisation without you bearing the burden and cost of installing any new hardware or software.

How Does it Work?

Getting Started

• TeleClock 1800 Enterprise, unlike in premises installed employee recording systems, can typically be setup an activated in less than 2 hours. TeleClock is quick, and easy to setup - and for employees to use.

Intuitive and Easy to Use

Professional Real Life Voice Prompts
All menus and prompts are recorded using professional voice talent which makes them easy to listen to and understand.

Audio Confirmation Messages
All actions are confirmed by a voice message, either telling the caller that the action was successful or telling the caller what to do next. This is both for validation, such as for employee number entry, job codes, department codes, as well as to confirm that a clocking transaction was accepted.

Key Ahead
Callers can "key ahead" data without hearing all the prompts. For standard clock in, the call takes less than 10 seconds from start to finish. The only prompt that is heard is "You have been clocked in at ...".

Employee or Department Messaging
Messages can be sent to individual users or groups of users. These messages can have a "Request for Reply" tag attached to them so the receiving employee can be required to record a reply. All message recording times and listened to times are saved.

Multiple Languages
For companies that need this feature, TeleClock can provide prompts recorded in different languages.

Time Clocks are not cost effective
Installing time clocks in branch offices and other remote sites with a small number of employees is not cost effective. Remote sites also face the problem of data retreival and maintenance of the time clock hardware.