1800 Enterprise
TeleClock 1800 Enterprise is the perfect managed solution for organisations which need a telephone clocking solution
The TeleClock 1800 service is our hosted service which gives your organisation a secure IVR telephony infrastructure, paying monthly on a per call basis.
Employees can clock in and out from their work site or their client's home - ideal for remotely located community care and building services employees.
Employees can enter allowance details, such as kilometres traveled and overnight stay, or care episodes, for each client or job worked. Employees can listen to Message of the Day voice messages.
Caller ID information provides validation that each employee is calling from an authorised telephone, and can restrict numbers employees can call from.
TeleClock 1800 Enterprise Series provides a hosted Interactive Voice Response (IVR) system designed to turn any touch-tone telephone into a sophisticated workforce tracking system - ideal for organisations with employees who travel or work remotely.
A feature-rich alternative to all manual and electronic time clocks. A simple, accessible and reliable tool for employees to use a touch-tone phone to record their attendance, transfer between cost centres, listen to roster times or hours worked, llisten to company messages. A resource which can release your Payroll, Rostering, and Human Resource staff from the repetitive unproductive task of answering the same queries from employees, because these calls are now answered by a call to the TeleClock self-service system.
= A fast setup time
= A zero cost of ownership as organisations pay a per call fee for employees to access the TeleClock system
= The 1800 calling network ensures that your clients incur no call costs.
Employees can clock in and out from their work site or their client's home - ideal for remotely located community care and building services employees.
Employees can enter allowance details, such as kilometres traveled and overnight stay, or care episodes, for each client or job worked. Employees can listen to Message of the Day voice messages.
intuitive and easy to use
All menus and prompts are recorded using professional voice talent which makes them easy to listen to and understand. Many voice prompts can be customised to your business terminology - such as "cost code", "site code", ""branch code"
All actions are confirmed by a voice message, either telling the caller that the action was successful or telling the caller what to do next. This is both for validation, such as for employee number entry, job codes, department codes, as well as to confirm that a clocking transaction was accepted.
Callers can "key ahead" data without hearing all the prompts. For standard clock in, the call takes less than 10 seconds from start to finish. The only prompt that is heard is "You have been clocked in at ...".
Messages can be sent to individual users or groups of users. These messages can have a "Request for Reply" tag attached to them so the receiving employee can be required to record a reply. All message recording times and listened to times are saved.
For companies that need this feature, TeleClock can provide prompts recorded in different languages.
Installing time clocks in branch offices and other remote sites with a small number of employees is not cost effective. Remote sites also face the problem of data retreival and maintenance of the time clock hardware.